Welcome to subscriber services

When you subscribe to the Herald we aim to give you the best service possible.
Here is a list of the subscriber terms and conditions for your information.

Herald home delivery - things you should know

What is covered by these terms

These terms apply to all subscriptions whether for content and/or publications that are published by NZME (together, the Publications).  By purchasing a subscription you accept these terms.


If you have any queries about your subscription please visit the help pages  or contact our contact centre on 0800 100 888.


All subscriptions and content provided are for personal use and cannot be used for any commercial purpose (although making printed material you have purchased available for reading free of charge at your business premises is OK). 

You may not on-sell subscriptions or content to a third party. 


Unless specific arrangements are made all subscriptions are priced for delivery to the New Zealand addresses only.

We will deliver the number of copies of the version of the selected Publication that you have ordered to your specified address (provided it is within our distribution network) at the frequency you have nominated (except where delivery falls on Good Friday, Christmas Day or on days when we are unable to deliver due to circumstances beyond our control).  NOTE: we take no responsibility for the safe delivery of your Publication if you have not provided a suitable letterbox or receptacle to receive delivery of the Publication.  


Pricing: The price of your subscription will be confirmed to you when you subscribe.  The price is in NZ dollars and includes GST.  International subscriptions do not attract GST.

Changes to pricing: We can change the price that you pay as long as we provide at least 3 days’ notice to you.  Where you have paid your subscription in advance price changes will take effect on renewal of your subscription.  If you do not wish to continue with your subscription at the new price, then you can cancel your subscription with effect from the renewal date.

Gift subscriptions:  You can only give subscriptions to people who are not already a subscriber.  The full price for the gift subscription will be charged at the time of purchase and is non-refundable. Minimum subscription term of 2 months. Gift delivered after first payment received.

Special offers: From time to time we make special offers on subscription packages.  We can amend or withdraw these at any time.  We will tell you the terms for special offers when you sign up for the offer.

Account credits: Account credits cannot be applied against any promotional subscriptions (eg. free trials, gift subscriptions).

Payment: You agree to pay your account by the due date shown on the invoice sent to you, or, if you have agreed to pay by direct debit, secure DPS or your credit card we will deduct the subscription due on the same date each month until you notify us that you want to stop your subscription in accordance with these terms.  It is your responsibility to provide valid credit card details and ensure those are kept up to date at all times

Personal Information and Communication

You agree that any errors made in providing your contact information and order details are your responsibility. 

Privacy: The personal information we collect about you when you take out a subscription will be used for administration purposes such as billing and delivery, and to contact you from time to time with information about other NZME products and services, including contact from other companies within the NZME group of companies.  Further information about what information we gather, how we use it, and to correct or change it can be found in our Privacy Policy.

You are entitled to have access to, and request correction of, your personal information by writing to NZME  at PO Box 32, Shortland Street, Auckland  1140 or calling 0800 100 888.

Communication and notices: We can communicate with you and give you notice in writing to the most recent email or physical address you have given us, or by calling the most recent telephone or mobile number you have given us.  You can communicate and give us notice by calling 0800 100 888 or emailing us or by writing to us at NZME, Subscriber Service, PO Box 32, Auckland, 1140, New Zealand.


Change by us:

  • We can make changes to these terms at any time by providing at least 14 days’ notice to you. 
  • We can make changes to the content, inclusions, features and structure of any Publication at any time, and content of the Publications (including any inserted sections or magazines) may vary depending on your location. 

Changes by you: You can stop or suspend your subscription and change your delivery address or any other details by visiting our holiday stop page or by calling us on 0800 100 888.

Temporary Holds: If you are going to be away from your nominated address then you can ask us to put a ‘temporary hold’ on your subscription.

Stop/suspension by us:  We can stop or suspend your subscription at any time and for any reason (including due to unavailability of distribution services, or for security or technical reasons).  Your subscription will receive a pro-rata refund or credit (at our discretion) of any subscription fees paid in advance (unless we have stopped your subscription because you have breached these terms).

General Terms

Disclaimer of Liability:  To the extent permitted by law, we are not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage.  Our maximum liability to you is limited to the value of subscription fees paid by you within the previous 3 months.

Law: Subscriptions are provided in New Zealand and the laws of New Zealand apply.


 MiNDFOOD email promotion

  • Offer valid until Wednesday 23 December 2015.
  • Each new 4 day subscriber will receive a free 1-year (11 issues) MiNDFOOD  subscription. Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2 months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2 months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2 months, or you can nominate someone else to receive them.  
  • MiNDFOOD is published 11 times per year, please allow up to four to six weeks for your first delivery. First payment must be received before your magazine subscription will commence.
  • Subscriptions renew automatically, we will continue to deliver you the paper and charge you for such deliveries until you notify us to stop. NZME collects and holds the personal information of subscribers at 46 Albert Street, Auckland. This information is used for issuing subscriptions and for further NZME marketing purposes. NZME collect and hold personal information provided with each entry, to be used for gift fulfilment and, unless otherwise requested may be used for future promotional activities. Under the Privacy Act 1993, all individuals have rights to access to and correction of their personal information held by NZME.


All content © 2015 NZME. Publishing Ltd


2012 APN