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Welcome to subscriber services

When you subscribe to the Herald we aim to give you the best service possible.
Here is a list of the subscriber terms and conditions for your information.

TERMS AND CONDITIONS

When you subscribe to the Herald we aim to give you the best service possible. Here is a list of the subscriber terms and conditions for your information.

Herald home delivery - things you should know

What is covered by these terms

These terms apply to all subscriptions whether for content and/or publications that are published by NZME (together, the Publications).  By purchasing a subscription you accept these terms.

Enquiries

If you have any queries about your subscription please visit the help pages  or contact our contact centre on 0800 100 888.

Use

All subscriptions and content provided are for personal use and cannot be used for any commercial purpose (although making printed material you have purchased available for reading free of charge at your business premises is OK). 

You may not on-sell subscriptions or content to a third party. 

Delivery

Unless specific arrangements are made all subscriptions are priced for delivery to the New Zealand addresses only.

We will deliver the number of copies of the version of the selected Publication that you have ordered to your specified address (provided it is within our distribution network) at the frequency you have nominated (except where delivery falls on Good Friday, Christmas Day or on days when we are unable to deliver due to circumstances beyond our control).  NOTE: we take no responsibility for the safe delivery of your Publication if you have not provided a suitable letterbox or receptacle to receive delivery of the Publication.  

Cost

Pricing: The price of your subscription will be confirmed to you when you subscribe.  The price is in NZ dollars and includes GST.  International subscriptions do not attract GST.

Changes to pricing: We can change the price that you pay as long as we provide at least 3 days’ notice to you.  Where you have paid your subscription in advance price changes will take effect on renewal of your subscription.  If you do not wish to continue with your subscription at the new price, then you can cancel your subscription with effect from the renewal date.

Gift subscriptions:  You can only give subscriptions to people who are not already a subscriber.  The full price for the gift subscription will be charged at the time of purchase and is non-refundable. Minimum subscription term of 2 months. Gift delivered after first payment received.

New subscriber special offers: From time to time make special offers on subscription packages that are available to new subscribers only.  To be eligible as a new subscriber you must not have an existing subscription to the relevant publication or have had a subscription to that publication in the previous 12 months. We may take the home delivery address and/or billing address into account when assessing your eligibility. We can amend or withdraw these new subscriber special offers at any time and we will tell you the terms when you sign up for the offer.

Account credits: Account credits cannot be applied against any promotional subscriptions (eg. free trials, gift subscriptions).

Payment: You agree to pay your account by the due date shown on the invoice sent to you, or, if you have agreed to pay by direct debit, secure DPS or your credit card we will deduct the subscription due on the same date each month until you notify us that you want to stop your subscription in accordance with these terms.  It is your responsibility to provide valid credit card details and ensure those are kept up to date at all times

Personal Information and Communication

You agree that any errors made in providing your contact information and order details are your responsibility. 

Privacy: The personal information we collect about you when you take out a subscription will be used for administration purposes such as billing and delivery, and to contact you from time to time with information about other NZME products and services, including contact from other companies within the NZME group of companies.  Further information about what information we gather, how we use it, and to correct or change it can be found in our Privacy Policy.

You are entitled to have access to, and request correction of, your personal information by writing to NZME  at Private Bag 92198, Victoria St West, Auckland 1142 or calling 0800 100 888.

Communication and notices: You automatically are opted in to receive our future competitions and offers via email. We can communicate with you and give you notice in writing to the most recent email or physical address you have given us, or by calling the most recent telephone or mobile number you have given us.  You can communicate and give us notice by calling 0800 100 888 or emailing us or by writing to us at NZME, Subscriber Service, PO Box 706, Shortland Street, Auckland 1140. .

Variations

Change by us:

Changes by you: You can stop or suspend your subscription and change your delivery address or any other details by visiting our holiday stop page or by calling us on 0800 100 888.

Temporary Holds: If you are going to be away from your nominated address then you can ask us to put a ‘temporary hold’ on your subscription.

Stop/suspension by us:  We can stop or suspend your subscription at any time and for any reason (including due to unavailability of distribution services, or for security or technical reasons).  Your subscription will receive a pro-rata refund or credit (at our discretion) of any subscription fees paid in advance (unless we have stopped your subscription because you have breached these terms).

General Terms

Disclaimer of Liability:  To the extent permitted by law, we are not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage.  Our maximum liability to you is limited to the value of subscription fees paid by you within the previous 3 months.

Law: Subscriptions are provided in New Zealand and the laws of New Zealand apply.

We can make changes to these terms at any time by providing at least 14 days’ notice to you. 

We can make changes to the content, inclusions, features and structure of any Publication at any time, and content of the Publications (including any inserted sections or magazines) may vary depending on your location. 

All content © 2017 NZME Publishing Ltd

 

NZH in-paper - GrabOne Gift Card

  • Offer valid until Sunday 8 October  2017 and only available to new 6 or 7 day subscribers.
  • Each new subscriber will receive a $100 GrabOne Gift Card. One premium per new subscription.
  • 6-day or 7-day subscriber:  a 6-day or 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sat each week (6-day) or Mon – Sun each week (7-day).
  • 6-day and 7-day prices: 6-day rate for The NZ Herald is $15.60 and 7-day rate is $18.00.
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 4-months (16 weeks). If cancelling your newspaper subscription prior to the 4-month term, you will be required to pay up until the end of the 4-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 4-months, or you can nominate someone else to receive them.
  • The free gift will be delivered once the promotion has finished & first full payment has been received.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.

NZH in-paper - American Tourister Suitcase

  • Offer valid until Sunday 17 September 2017 and only available to new 6 or 7 day subscribers.
  • Each new subscriber will receive a free American Tourister worth $189.99. One premium per new subscription.
  • 6-day or 7-day subscriber:  a 6-day or 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sat each week (6-day) or Mon – Sun each week (7-day).
  • 6-day and 7-day prices: 6-day rate for The NZ Herald is $15.60 and 7-day rate is $18.00.
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • The free gift will be delivered after first full payment has been received.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.


NZH in-paper - Sunbeam Pie Magic

  • Offer valid until Sunday 20 August 2017 and only available to new 6 day subscribers.
  • Each new subscriber will receive a free Sunbeam Pie Magic Traditional 4 up (PM4800) worth $149.99. One premium per new subscription.
  • 6-day or 7-day subscriber:  a 6-day or 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sat each week (6-day) or Mon – Sun each week (7-day).
  • 6-day and 7-day prices: 6-day rate for The NZ Herald is $15.60 and 7-day rate is $18.00.
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • The free gift will be delivered after first full payment has been received.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.


NZH in-paper - TV Guide magazine subscription

  • Offer ends 30 July 2017.
  • Each new 6 & 7 day subscriber will receive a free 1-year subscription to TV Guide  worth $130.
  • 6-day or 7-day subscriber:  a 6-day or 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sat each week (6-day) or Mon – Sun each week (7-day).
  • 6-day and 7-day prices: 6-day rate for The NZ Herald is $15.60 and 7-day rate is $18.00.
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
  • Please allow 2-4 weeks for your magazine subscription to start. If you cancel your newspaper subscription, your magazine subscription will discontinue.
  • NZME reserve the right to substitute advertised gift with an equivalent product.


NZH in-paper - Ballarini Frypan

  • Offer valid until Sunday 9 July, 2017.
  • Each new 6 & 7 day subscriber will receive a free Ballarini Frypan worth $99.99.
  • 6-day or 7-day subscriber:  a 6-day or 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sat each week (6-day) or Mon – Sun each week (7-day6-day and 7-day prices: 6-day rate for The NZ Herald is $15.60 and 7-day rate is $18.00.
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them. The gift will be delivered after first full payment received.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.


Regional in-paper offer - Tupperware Modual Mates Mixed Pantry set

  • Offer ends 17 September 2017.
  • Each new 6 day subscriber will receive a free Tupperware Modular Mates Mixed Pantry set worth $277. One premium per new subscription.
  • A 6-day subscriber is defined as a subscriber who receives an NZME publication Mon-Sun each week.
  • 6-day rates:
    • Bay of Plenty Times - $10.40
    • Hawke’s Bay Today - $10.40
    • The Northern Advocate - $9.20
    • Rotorua Daily Post - $8.80
    • Wanganui Chronicle - $9.20
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 3-months (13 weeks). If cancelling your newspaper subscription prior to the 3-month term, you will be required to pay up until the end of the 3-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 3-months, or you can nominate someone else to receive them.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
  • NZME reserve the right to substitute advertised gift with an equivalent product.


Regional in-paper offer - Sunbeam Pie Magic

  • Offer ends 27 August 2017.
  • Each new 6 day subscriber will receive a free Sunbeam Pie Magic Traditional 4 up (PM4800) worth $149.99. One premium per new subscription.
  • A 6-day subscriber is defined as a subscriber who receives an NZME publication Mon-Sun each week.
  • 6-day rates:
    • Bay of Plenty Times - $10.40
    • Hawke’s Bay Today - $10.40
    • The Northern Advocate - $9.20
    • Rotorua Daily Post - $8.80
    • Wanganui Chronicle - $9.20
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
  • NZME reserve the right to substitute advertised gift with an equivalent product.


Regional in-paper offer - TV Guide magazine subscription

  • Offer ends 30 July 2017.
  • Each new 6 day subscriber will receive a free 1-year subscription to TV Guide  worth $130.
  • A 6-day subscriber is defined as a subscriber who receives an NZME publication Mon-Sun each week.
  • 6-day rates:
    • Bay of Plenty Times - $10.40
    • Hawke’s Bay Today - $10.40
    • The Northern Advocate - $9.20
    • Rotorua Daily Post - $8.80
    • Wanganui Chronicle - $9.20
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
  • NZME reserve the right to substitute advertised gift with an equivalent product.


Regional in-paper offer - Ballarini Frypan

  • Offer ends 9 July 2017.
  • Each new 6 day subscriber will receive a free Ballarini Frypan worth $99.99.
  • A 6-day subscriber is defined as a subscriber who receives an NZME publication Mon-Sun each week.
  • 6-day rates:
    • Bay of Plenty Times - $10.40
    • Hawke’s Bay Today - $10.40
    • The Northern Advocate - $9.20
    • Rotorua Daily Post - $8.80
    • Wanganui Chronicle - $9.20
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
  • NZME reserve the right to substitute advertised gift with an equivalent product.

 

Regional in-paper offer - Sunbeam Crockpot Lift & Serve

  • Offer ends 18 June 2017.
  • Each new 6 day subscriber will receive a free Sunbeam Crockpot Lift & Serve (CHP450) worth $159.99.
  • A 6-day subscriber is defined as a subscriber who receives an NZME publication Mon-Sun each week.
  • 6-day rates:
    • Bay of Plenty Times - $10.40
    • Hawke’s Bay Today - $10.40
    • The Northern Advocate - $9.20
    • Rotorua Daily Post - $8.80
    • Wanganui Chronicle - $9.20
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
  • NZME reserve the right to substitute advertised gift with an equivalent product.
     

 NZH email offer - Chelsea Winter EAT cookbook

  • Offer valid until Sunday 24 September, 2017.
  • Each new 7 day subscriber will receive a free copy of Chelsea Winters latest cookbook EAT worth $50 for free.
  • 7-day subscriber:  a 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sun each week (7-day).
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them. The gift will be delivered after first full payment received. Cookbook is released 27 September.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly. 

 

Regional email offer - Chelsea Winter EAT cookbook

  • Offer valid until Sunday 24 September, 2017.
  • Each new 6 day NZH subscriber will receive a free copy of Chelsea Winters latest cookbook EAT worth $50.
  • A 7-day subscriber is defined as a subscriber who receives an NZME publication Mon – Sat each week (6 days).
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 2-months (8 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 2-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 2-months, or you can nominate someone else to receive them. The gift will be delivered after first full payment received. Cookbook is released 27 September
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly. 

 

NZH postal offer 

  • Offer valid until 2 June, 2017.
  • Each new 7 day subscriber will receive a free subscriber gift.
  • Subscriptions are only available in NZH home delivery areas.
  • Minimum subscription term to qualify for the free gift is 4-months (17 weeks). If cancelling your newspaper subscription prior to the 4-month term, you will be required to pay up until the end of the 4-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 4-months, or you can nominate someone else to receive them. The gift will be delivered after first full payment received.
  • Please allow up to 4 weeks for your subscription gift to be delivered.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.

 

Regional newspaper postal offer with Tupperware Modular Mates Home Start Set

  • Offer valid until 30 May, 2017.
  • Each new 6 day subscriber will receive a free Tupperware Modular Mates Home Start Set worth $193.
  • Subscriptions are only available in home delivery areas for your NZME regional paper.
  • Minimum subscription term to qualify for the free gift is 4-months (17 weeks). If cancelling your newspaper subscription prior to the 2-month term, you will be required to pay up until the end of the 4-months, at the rate you purchased the subscription. You can choose to continue receiving the newspaper until the end of the 4-months, or you can nominate someone else to receive them.
  • Please allow 4 weeks for your subscription gift to be delivered.
  • Promotional and goodwill gifts: Each individual or household is eligible for no more than one subscription-related promotional or goodwill gift over their lifetime. NZME reserve the right to substitute advertised gift with an equivalent product, stocks are strictly limited.
2012 APN